Effective Date: July 17, 2025

1. Return Eligibility

  • Products can be returned within 30 days of delivery.
  • Items must be unused, in original condition, with original packaging.

2. Non-Returnable Items
Products like intimate wear, clearance items, or perishables (if sold) are not eligible for return.

3. Return Process

  • Email support@portbae.com with order ID and reason.
  • Return items at your expense unless defective or incorrect.
  • We’ll provide a Return Authorization Number (RAN) and address.

4. Refunds

  • Once we receive and inspect the item, your refund will be processed within 5–7 business days.
  • Refunds are issued to the original payment method.

5. Exchanges & Store Credit
Exchanges are offered based on availability. If not available, store credit may be issued, valid for 6 months.

6. Shipping Charges
Shipping costs are non-refundable. We may cover return shipping only for defective/wrong items.

7. Order Cancellation
Orders can be canceled before shipment. Contact us immediately. Shipped items must follow the return process.

8. Contact
Email: support@portbae.com

My Cart
Wishlist
Recently Viewed
Categories
Compare Products (2 Products)